Return & Refund Policy

At TinyUmbra, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. We therefore offer free returns and refunds within 30 days, subject to the terms described below.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a standard return, the item should generally be in the same condition in which you received it, unused or reasonably inspected only, and returned with its original packaging and accessories where applicable.

You will also need your order number or other proof of purchase.

2. How to Request a Return

Before sending any product back, please contact us at:

Email: support@tinyumbra.store

Please provide:

• Your full name

• Order number

• Email address used for your purchase

• The item you wish to return

• A brief explanation of the reason for the return

If the product arrived damaged, defective, or incorrect, please include clear photographs where possible so we can review the issue efficiently.

Once your return request is approved, we will provide return instructions. Please do not send products to an address without first receiving return instructions from our customer support team.

3. Free Returns

Eligible returns requested within the 30-day return period are free of charge. TinyUmbra will provide instructions regarding the appropriate return method.

Products returned without authorization, products sent to an incorrect address, or shipments arranged outside our provided return process may not qualify for free return shipping.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@tinyumbra.store.

After reviewing your request, we may provide an appropriate resolution, including a replacement or refund where applicable.

5. Non-Returnable Items

Certain products may not be eligible for return where prohibited by applicable law or where an item has been materially damaged, altered, or misused after delivery.

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

6. Exchanges

If you wish to exchange a product for another style, color, or variant, please contact our customer support team. Availability cannot be guaranteed.

Depending on the circumstances, we may ask you to return the original product and place a new order for your preferred item.

7. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

8. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@tinyumbra.store.

We cannot guarantee cancellation or modification after an order has entered processing or has already been shipped.

9. Contact Us

For questions regarding returns or refunds:

TinyUmbra
600 Green Valley Road
Somerset, KY 42501
United States

Email: support@tinyumbra.store
Phone: 585-509-2494