Shipping policy

Shipping Policy

Thank you for shopping with TinyUmbra. We aim to make receiving your compact everyday essentials simple and convenient.

1. Free Worldwide Shipping

TinyUmbra provides free shipping worldwide on eligible orders placed through our website.

No standard shipping fee is charged to customers at checkout for eligible destinations.

2. Estimated Delivery Time

Our estimated delivery time is:

7–10 days

The estimated delivery period may vary depending on destination, local carrier operations, customs procedures, severe weather, public holidays, and other circumstances beyond our reasonable control.

Delivery estimates are provided for convenience and should not be interpreted as guaranteed delivery dates.

3. Order Processing

After your order is placed, it may require processing before shipment. Processing includes order verification, payment confirmation, preparation, packaging, and handoff to the shipping carrier.

Once your order has shipped, tracking information may be provided when available.

4. International Shipping

We offer shipping to destinations worldwide where delivery services are available and where shipping is legally and commercially feasible.

International shipments may be subject to customs inspections, import regulations, taxes, duties, or other local requirements.

Where legally applicable, customers are responsible for any import duties, taxes, or customs charges imposed by their destination country unless those amounts are expressly collected during checkout.

5. Tracking

When tracking is available for your shipment, tracking details will be sent using the contact information associated with your order.

Please allow time for the carrier's tracking system to update after shipment.

6. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your address, contact support@tinyumbra.store as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

7. Delayed Shipments

Occasional delays may occur because of customs processing, carrier disruptions, weather conditions, high seasonal shipping volume, local delivery conditions, or other circumstances outside our reasonable control.

If your shipment appears significantly delayed, please contact us and we will assist with available tracking information.

8. Lost or Damaged Packages

If your package appears to have been lost in transit or arrives damaged, contact us at support@tinyumbra.store with your order number and relevant details.

We will review the circumstances and work toward an appropriate resolution in accordance with our policies and applicable law.